Shipping and Returns
Thanks for shopping at MATEbyVA
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be damaged, unused, and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. We don’t accept returns, exchanges, or cancelations for change of mind. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Get in Touch
Contact us if you have any questions about returning your items. We are happy to help you!